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Compliance

In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Kirby Schroeder Counseling provides the following information to assist clients and members of the public with:

  1. Requesting access to health care records

  2. Contacting the state licensing authority

  3. Filing a consumer complaint

Kirby Sandlin Schroeder

License Professional Counselor Supervisor

License # 66357

Licensed Marriage and Family Therapist Supervisor

License # 201550

1. Requesting Health Care Records Current and former clients may request copies of their counseling and mental health records maintained by Kirby Schroeder Counseling. Requests may be submitted using email at kirby@kirbyschroedercounseling.com or phone at 737.392.6158. To prevent delays, please include the following information with your request: 1. Client full legal name 2. Date of birth 3. Phone number 4. Email address 5. Description of records requested including specific dates (if applicable) 6. Preferred method of delivery such as secure electronic delivery, mail, or in person pickup 7. Client signature and date *If records are requested on behalf of another individual, documentation verifying legal authority is required. *Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws. Administrative charges may apply.

2. Licensing Authority Information The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information. https://bhec.texas.gov/tbhec/contact-us/

3. Consumer Complaint Information Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division. Consumer Rights and online compliant files may be made at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint/consumer-rights

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